At Sproutli Fresh Farms, we’re committed to delivering the freshest, most sustainable produce right to your door. Please review our shipping policy below to understand how we ensure your order arrives fresh and on time.

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1. Shipping Areas

We currently offer delivery across select regions in Canada. Availability may vary depending on your location and product type. We are continuously expanding our delivery zones — contact us to confirm coverage in your area.

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2. Processing Time

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.

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3. Delivery Times

Delivery times vary by region but typically range from 2–7 business days after processing. We partner with trusted carriers to maintain the quality and freshness of your products during transport.

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4. Freshness Guarantee

Because our produce is fresh and perishable, shipments are scheduled to minimize transit time. We recommend being available at the time of delivery to ensure proper handling and immediate refrigeration.

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Sproutli Fresh Farms is not responsible for spoilage due to missed delivery attempts, incorrect addresses, or delays caused by weather or carrier issues beyond our control.

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5. Shipping Costs

Shipping fees are calculated at checkout based on order size, weight, and destination. Occasionally, we offer free or discounted shipping promotions — details will be displayed on our website when applicable.

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6. Packaging

All produce is packaged using eco-friendly, recyclable, and insulated materials designed to protect freshness and minimize environmental impact.

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7. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and delivery updates.

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8. Damaged or Delayed Orders

If your order arrives damaged, spoiled, or incomplete, please contact info@sproutlifreshfarms.com within 48 hours of delivery. Include photos and your order number so our team can assist promptly.

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9. International Shipping

At this time, we ship exclusively within Canada. International shipping options may be introduced in the future.